Privacy Policy

Welcome to qbet.me.uk (hereinafter “qbet,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, retain, process, and disclose your personal data when you access or use our website and services. By using qbet, you consent to the practices described herein. If you do not agree with any part of this policy, please do not use our services.

1. Data Controller and Contact Information

qbet is the data controller responsible for your personal information. We are registered and operate under the laws of the United Kingdom. For any questions or concerns regarding your data privacy or this policy, please contact our Data Protection Officer at [email protected].

2. Personal Data We Collect

We collect various types of personal information necessary to provide and improve our services, including but not limited to:

Full name
Email address
Telephone number
Residential address
Date of birth and gender
IP address and device/browser information
Account registration and profile details
Transaction history including deposits and withdrawals
Usage data such as login times and betting activity
Identity verification documents (e.g., passport, driver’s licence)
Communications with customer support
Information from third parties for fraud prevention and responsible gambling
Optional sensitive data if voluntarily provided (e.g., health information)

3. How We Use Your Data

Your personal data is processed to:

Register and manage your user account
Verify your identity and confirm you meet the UK legal gambling age (18+)
Process payments, deposits, withdrawals, and bonuses
Comply with legal and regulatory obligations including anti-money laundering (AML) and responsible gambling requirements
Send important account and service-related notifications
Manage promotions, marketing campaigns, and personalised offers (with your consent)
Improve and customise your experience on our platform
Detect and prevent fraudulent or suspicious activity
Conduct data analysis and compile anonymised statistics
Maintain the security and integrity of our services

4. Legal Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005. Our lawful bases include:

Your consent (e.g., for marketing communications)
Performance of a contract (e.g., account management and transaction processing)
Compliance with legal obligations (e.g., age verification, AML checks)
Our legitimate interests (e.g., fraud prevention, service improvement), balanced against your privacy rights

5. Data Retention Periods

We retain your personal data only for as long as necessary to fulfil the purposes described above or to comply with legal and regulatory requirements. Typically, this means retaining your data for up to five years after your account is closed or inactive. Certain records, such as those related to self-exclusion or ongoing investigations, may be retained for longer periods as required by law.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, save your preferences, analyse usage patterns, and provide targeted advertising. You can control cookie settings through your browser; however, disabling essential cookies may affect site performance.

7. Sharing and Transferring Your Data

We may share your personal data with:

Service providers such as payment processors, software vendors, and hosting providers
Regulatory and law enforcement authorities as required by law
Anti-fraud and identity verification partners
Affiliated companies within our corporate group
Third parties authorised by you

If your data is transferred outside the United Kingdom or the European Economic Area (EEA), we ensure appropriate safeguards such as standard contractual clauses are in place to protect your privacy.

8. Security Measures

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include encryption, firewalls, secure servers, and regular security audits.

9. Your Rights

Under UK data protection laws, you have the following rights regarding your personal data:

The right to be informed about how your data is used
The right to access your personal data
The right to rectify inaccurate or incomplete data
The right to erase your data in certain circumstances
The right to restrict or object to processing
The right to data portability
The right to withdraw consent at any time without affecting prior processing
The right not to be subject to automated decision-making that significantly affects you

To exercise any of these rights, please contact us at [email protected]. We will respond in accordance with applicable laws.

10. Marketing Communications

We send marketing messages only if you have provided your explicit consent. You can manage your communication preferences or unsubscribe at any time via your account settings or the unsubscribe link in our emails.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of our services after updates constitutes acceptance of the revised policy.

12. Complaints and Regulatory Contacts

If you have concerns about how we handle your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority. For more information, visit the ICO website at https://ico.org.uk.

For responsible gambling support and advice, we recommend visiting BeGambleAware.

Last updated: 28.05.2025