Terms and Conditions

Last Updated: 1 July 2025

1. Introduction

1.1 These Terms and Conditions (“Terms”) govern your access to and use of the QBet website located at qbet.me.uk (“Website”) and all associated services (“Services”).

1.2 By registering an account, depositing funds, or using any part of our Services, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any other policies referenced herein.

1.3 If you do not agree with any part of these Terms, you must immediately cease using our Services.

2. Definitions

• Player/User/You: Any individual who registers or plays on the Website.
• Account: Your personal profile on QBet through which you access Services.
• Games: All casino, sports betting, live-dealer, and other gaming products offered by QBet.
• Operator: The entity licensed and operating QBet in the United Kingdom.
• Bonus: Any promotional offer, including free bets, spins, or credits.

3. Eligibility and Legal Compliance

3.1 You must be at least 18 years old or meet the minimum legal gambling age in your jurisdiction (whichever is higher) to use our Services.

3.2 It is your responsibility to ensure that online gambling is lawful in your place of residence and that you comply with all applicable laws.

3.3 Employees of the Operator, their close relatives, affiliates, and agents are prohibited from registering or playing on the Website.

4. Account Registration & Security

4.1 Only one Account per individual, household, IP address, or device is permitted.

4.2 You must provide accurate, complete, and up-to-date information during registration, including your full name, date of birth, address, email, and payment details.

4.3 You are responsible for maintaining the confidentiality of your login credentials and for all activities under your Account.

4.4 We reserve the right to verify your identity at any time, requesting documents such as valid photo ID, proof of address, or payment verification.

4.5 Accounts found to contain false, misleading, or fraudulent information will be closed without notice and any winnings forfeited.

5. Deposits and Withdrawals

5.1 Deposits must be made using payment methods registered in your name. Minimum and maximum limits apply and are detailed on the Banking page.

5.2 We do not charge fees for deposits, although your payment provider may do so.

5.3 Withdrawals will, where feasible, be made to the original deposit method. Withdrawal requests are subject to verification and may require submission of identification documents.

5.4 Withdrawal limits apply and can be found on the Banking page. We endeavour to process withdrawals promptly but are not liable for delays caused by third parties.

5.5 Full balance withdrawals and Account closures require contacting Customer Support.

6. Responsible Gambling

6.1 QBet is committed to promoting responsible gambling. We provide tools including deposit limits, loss limits, session time limits, and self-exclusion options.

6.2 If you suspect you have a gambling problem, we encourage you to use these tools or contact our support team for assistance.

6.3 For additional support, please visit GamCare or the UK Gambling Commission.

7. Prohibited Conduct

7.1 You must not engage in any fraudulent, collusive, or illegal activity, including but not limited to:

• Money laundering or financing terrorism;
• Use of bots, automated software, or other cheating devices;
• Manipulating or tampering with Games;
• Maintaining multiple Accounts;
• Using VPNs or proxies to circumvent geographic restrictions;
• Sharing your Account or allowing third parties to play on your behalf.

7.2 We reserve the right to suspend or close Accounts and withhold winnings if such conduct is suspected.

8. Bonuses and Promotions

8.1 All bonuses and promotional offers are subject to specific terms and wagering requirements detailed on the Promotions page.

8.2 Abuse of bonuses, including multi-accounting or collusion, is prohibited and may lead to cancellation of bonuses and forfeiture of winnings.

8.3 Promotional offers may have expiry dates and game restrictions.

9. Fair Gaming & Technical Issues

9.1 All Games are provided by certified suppliers and use Random Number Generators (RNGs) to ensure fairness and randomness.

9.2 We may void bets, cancel winnings, or adjust balances if technical errors, malfunctions, or breaches of these Terms occur.

10. Limitation of Liability

10.1 QBet and its Operator accept no liability for losses or damages arising from use of the Services, including but not limited to technical failures, delays, interruptions, or errors.

10.2 You gamble at your own risk. Our maximum liability to you shall not exceed the amount of your last deposit.

10.3 We are not responsible for the content or security of third-party websites linked from our platform.

11. Privacy and Data Protection

11.1 Your personal data is collected and processed in accordance with our Privacy Policy, compliant with the UK Data Protection Act 2018 and GDPR.

11.2 We implement industry-standard security measures to protect your data.

11.3 For full details, please review our Privacy Policy available on the Website.

12. Intellectual Property

12.1 All content, trademarks, logos, and materials on the Website are owned or licensed by QBet and protected by intellectual property laws.

12.2 You may not reproduce, distribute, or modify any content without prior written consent.

13. Account Inactivity and Fees

13.1 Accounts with no login activity for six consecutive months will be classified as inactive.

13.2 Inactive Accounts may incur a monthly administrative fee deducted from the remaining balance after prior notification.

13.3 Accounts with zero balance may be closed after prolonged inactivity.

13.4 Dormant Accounts can be reactivated by contacting Customer Support.

14. Complaints and Dispute Resolution

14.1 If you have a complaint, please contact our Customer Support team for resolution.

14.2 We aim to resolve complaints promptly and fairly.

14.3 If you remain dissatisfied, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) provider or the UK Gambling Commission.

14.4 All complaints must be submitted in writing.

15. Amendments to Terms

15.1 QBet reserves the right to modify these Terms at any time.

15.2 Material changes will be communicated via email or website notice. Continued use of the Services after notification constitutes acceptance of the updated Terms.

15.3 You are responsible for reviewing these Terms regularly.

16. Contact Information

For questions, support, or to exercise your rights under these Terms, please contact us:

• Email: [email protected]
• Live Chat available on the Website

By creating an Account and using QBet Services, you confirm that you have read, understood, and agree to these Terms and Conditions.